To prevent emails you want to receive from winding up in your spam box or the promotions folder, follow these steps on how to fix it for the most used email providers:

Whitelist an Email Address with Gmail

• Open the email
• Click on the drop down arrow next to the “Reply” button
• Select “Add to Contacts List”
• Click on the “More” button above the email header
• Select “Filter messages like these”
• At the bottom of the search window, click “Create filter with this search”
• Check the box that says “Never send it to Spam”

Whitelist an Email Address with Outlook

• Open the email
• Right-click on the sender’s name, and click “Add to Outlook Contacts”
• Click “Save”
• On the Tools menu, click “Options”
• On the Preferences tab, under E-mail, click “Junk E-mail”
• Click the Safe Senders tab
• Select the “Also trust e-mail from my Contacts” check box

Stop Emails Going to the Promotions Tab in Gmail

Follow these instructions to prevent emails from ending up in the promotions tab:

• How to Drag Emails into Gmail’s Primary Inbox
• First, look for the email inside the Promotions tab. Then click, drag and drop it into the Primary tab.
• Next, a message will appear asking if you would like to do this for future messages from this sender. Select “Yes”.
• Now, you will always receive your emails in your primary inbox.

Hopefully these steps will solve your problem!